My legal battle with Streamline.net
Streamline.net
I have been contacted by Andrew Dollamore who has asked me to point out that he left Stremline.net in May 2008 and from that date Fasthosts had complete ownership and control of the company.
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At the start of this year www.vinylonthe.net moved its hosting to Streamline.net who offered …
very powerful hosting packages
and promised
great stability
No sooner had the site transfered to them than the problems started. The site would often run slowly, but worst of all it was frequently going offline, often more than once a day and sometimes for many hours at a time.
I’d fill in the support tickets but it was soon apparent that the support staff left at 5pm and I had to wait up to 17 hours to receive their stock reply informing me my site was now working normally.
The support staff were totally unprofessional. As I kept discovering their policy was to deny everything first and then think later, so many times after they’d deny there was a problem there’d be a notice on the Service Status about the very issue that they’d denied existed earlier. They’d also not answer questions regarding specific problems, they either couldn’t answer them or weren’t reading the emails properly, prefering to just return the stock answers. For a great article on their incompetence click here.
So unreliable had the service become that Google drooped the average number of pages it crawled a day from nearly a thousand to almost zero; which, for those of you who know anything about search engine optimisation will know that spells disaster.
I then did something I should have done earlier and investigated online to see if there was any information about Streamline’s business practices. There were lots, seems they were stealing money from people’s accounts, had illegal terms and conditions, provided an abysmal uptime and a useless customer service.
I was getting so sick and tired of customers complaining about the site not working properly and with all complaints to Streamline falling on deaf ears I quit after 5 months and with 19 months on my contract remaining.
So, I asked for a refund on the remaining 19 months but they refused so I took legal action.
Here’s how the scam I fell for works. They take in 100 customers. They put say 10% onto a decent server, look after those customers, they’re happy, they leave testemonials. The other 90% get a shit service on their overloaded servers (they don’t even own the servers the sites are hosted on) and leave with Streamline pocketing their money. Only a small precentage do anything about it, thereby making Streamline.net a lot of money.
I’ll update this with further progress in the forthcoming weeks.
Right where do i start
1) No email or any correspondence when your domain/hosting is up for renewal and how much, and no guidelines of how to cancel if you don’t want it anymore.
2) Automatically take money from your account without permission.
3) If your card details are out of date thankfully they can’t take the money for the renewal. However there is no if you wish to cancel do this and there is no mention of how much the renewal would cost.
4) Very very unhelpful customer service staff when you phone them.
5) Apparently there is no supervisors when you ask to speak to one.
6) Phone lines are awful when you call them and most of the time you can’t hear the person on the other end, get fed up of asking them to speak into the mouth piece.
7) If you want to cancel they don’t refund. Would a car insurance company sell you a policy then if you cancel days later keep your money, NO they wouldn’t.
These guys are committing daylight robbery if you want to cancel something you should just be able to cancel it.
I have dealt with other companies and they send you renewal notices advising you that in 30 days it will expire and they also say if you want to cancel follow the following procedure.
This company is also owned by Fasthosts but when i spoke to them they didn’t want to know. All they said was that streamline was owned by them but traded independently.
All I want to do is cancel all my domain packages and get the hell away from them and even that is proving harder than finding rocking horse SH@T
Streamline are simply the most cynical and exploitative company I have ever come across. The fact that they are still getting away with it after all these years is truly shocking.
My own Kafkaesque experience with Streamline has just ended – I have finally been able to close my account. Before that, my website and primary e-mail were off-line for 27 consecutive days and there was absolutely nothing I could do about it.
Information. You can bypass streamlines premium phone number
(its just a cloak).
Phone direct to 01452 561801
I too am having problems escaping from this company !! What part of ‘cancel’ or ‘do not renew ‘ don’t they understand?
On and on…
I was recommending these idiots to my my friends once.
I have a site on streamline.net that has not worked for over two months.
They really do not care about customer service. I was asked to migrate my databases because they had performance issues with “one of their servers”
I had put up a holding page to inform my customers of the problems on my site – (the server could only display it was only display html pages) – stating that the problem was with streamline.net and it was deleted.
The next day my ssh & ftp access does not work.
Stay away from streamline.net.
To streamline.net’s ‘James, the ‘Customer Care’ kid(der?)
The misspelling of receive at the end of your posting (Consumer Action forum) must be your equivalent of crossing fingers when telling a lie!
For you to simply account for misrepresenting a 2 month trial as a 3 month trial and as a means of ‘robustly’ pursuing ‘a revenue stream’ – which translates as abusing the ‘direct debit’ system and contravening The Theft by wrongfully taking peoples’ money without right nor warning – is simply a matter of your ‘discussing in open forum’ your trading principles, and without you at all having to contravene The Data Protection Act – it must puzzle all of us who have been thieved from that you respect one law, but not others.
The fundamental principle of The Consumer (Distance Selling) Protection Act (2000) that ‘The supplier shall pay due regard in particular to the principles of good faith in commercial transactions’ has been blatantly and consistently contravened by streamline.net ( and now fasthosts.co.uk) for 8 long years , surely enough time for any customer care concern to have shown through to contradict the fact that ‘entrapment’ for profit (and the criminal publishing of a negation of a statutory right – can’t cancel in 3rd month of a 3 month trial : and ignoring of a statutory right ‘no ‘cooling off period’ for the 2 year contract forced on a customer and money taken without warning) is and continues to be an element, a revenue stream, of your ‘business model’
So James, without need of reference to any single data-protection-act-busting individual case, why does streamline.net aka fasthosts.co.uk aka United Internet AG (of ‘1 & 1’ fame) continue to ignore the demands of Distance Selling Statutes (on several counts) The Direct Debit agreement, and The Theft Act?
As customer care being unfit for purpose is a sufficient ground for cancelling a contract ‘it is as though no contract had existed’ (Distance Selling Statute) surely it is in your interest and behoves you in particular as ‘Customer Care’ representative, to explain your non-compliance with all relevant law, other than your concern for not contravening The Data Protection Act, of course?
I have had the exact same experience as those above. I have had £62 charged from my account for a 2 year renewal when it was meant to be £32. I was absolutely not informed of the renewal coming up, how much i would be charged, or even that the price had increased.
Does anyone want to know how they inform you of it? Well i searched my email and in december 2008, it is june 2010 now, in the very bottom of a spam email, under the heading terms and conditions (no customer who opened this email would have read past the spam ‘faster hosts’ and so on parts—
right at the bottom there is one line saying the price will increase, and nothing to tell you how to stop it, cancel, change package, or that they will add a domain renewal fee on top of that.
If anyone can confirm this is illegal and how to claim my money back I would appareciate it.
Last year they debited my account even though, I cancelled on phone and by letter. I transferred hosting package to a test domain as could not get refund (good idea i thought). They confirmed that it would not happen again…… this year they did it again! they used old debit card information, because the new one declined, I had changed it so that they could not take any money without me knowing. No email, no notice. but deny I cancelled it £78.40.
I do not want to deal with this company. I do not know what to do? I could not afford to pay my mortgage which bounced because of insufficient fund due to them taking money when they like.
Hi Rob
Further to our conversation you will need to call us prior to the renewal date in 06/10/2011, as we can not schedule hosting packages to be closed in advance.
If you wish to dispute the renewal process you will need to send your complaint in writing to:
Streamline.net
Complaints Department
154 Southgate Street
Gloucester
GL1 2EX
Kind regards,
Streamline.Net The home of good value web hosting
_________________________________
so I call…… the response
“sorry sir we have changed our canceling policy you must now cancel you account in writing… I did suprise suprise they still bill me!
Had nightmares too. August 2008 i started hosting with them, had no end of problems, so Nov 2008 i transfered the hosting and domain to another company. Last month i was charge £117 from them for another 2 years…but i dont even have any hosting or domains with them for them to renew. Call center in india are just completely rude and useless, sent tickets and cancelled the card it was paid on. These guys are just such criminals. Has any one got any succes in geting a refund?
Hi
i hosted with them for 3 years, when it finished 30.08.2010 i’ve asked them on the 6.09.2010 to transfer my domain (as the domain registered with them is still paid until 20011) to new hosting provider. they refuse and told me that i need to buy hosting package for another year with them to be able to do that, when i said i dont need it they said is too late now need to pay us for another year !!!
Ticket reply turnaround about 3 days, tried to call them too, no answer
Here’s my story. I registered on behalf of someone else and hosted a website with streamline for about 2 years paying from my braclaycard.
In Oct last year I received a reminder for renewal and account was going to expire in 5 days, at this point there was no need for the website or domain so I sent a ticket via the control panel to say I no longer wanted the domian and would like to cancel, this was sent 5 days before the expire date.
4 days later in the middle of the night I received an email stating that my card had been declined, this is because I had recently received a new credit card with different expiry date hence the decline.
I received 2 more of these emails.
I then started investigating, I checked the ticket and the message basically said sorry it has already been renewed and thats that. So I thought how can it be renewed without payment, when i checked they had pushed through the payment by trial and error with the expiry date hence the number of decline messages.
I phoned Streamknobs.net and they told me I was too late to cancel, they wont give me a refund even though they took my money illegally and I had requested the cancel before the expiry date and I had evidence. I told the guy on the phone that I will pursue legal action and the guy on phone just laughed and said we’ll fight it. I was white hot pissed rang Braclaycard and they were very helpful and concerned about how I was being treated, they took on the case as I did not authorise the payment and harassed Streamknobs.net for 8 months and got my money back. £90
So today I receive an email from Streamknobs.net saying my registration is ending in 5 days, I thought here we go again so I created a ticket stating “CANCEL CANCEL for the love of all things living CANCEL” and I got this reply….”Hi Dhiresh Pindoria,
Thank you for your query
The account kesmobiles.com is already cancelled as payment for the renewal was charged back.
Kind regards
The Streamline.net team – Web hosting made easy”
Hail Braclaycard and my advice, talk to your bank explain the type of ppl Streamline.net are and as in my case Braclaycard had a number of similar cases regarding Streamline they will be very helpful.
Dont let Streamline bully you, they think they are untouchable but you have rights.
Good luck
PS. Gather evidence keep all correspondence and make notes of conversations and with who.
I work in Computer Forensics and all electronic evidence is admissible in court and contains timeline data. They can not fight absolute fact.
I managed to avoid getting stung by this company after completing a few tasks. I’ve been with them for years, before they were taken over and right up to a few days ago. Their service has indeed gone to the dogs, having read most of this blog, and hearing general bad reports around the web I decided to not renew with them. Easier said than done. Not only do they have a server full of clients credit card details, which, being the owner of said card you cannot remove the details from that server if you no longer want to renew. You can put a new card in, I even tried a few bogus ones but they have a live hook in with a credit card database which checks the authenticity of the card you are entering. Ah well, worth a shot. Still, I managed to work around this problem by firstly, signing up with a better host, and arranging for them to transfer in my domain from streamline.net – this is achieved by changing the IPSTAG parameter within your domain. This can be done from whatever domain control panel you are offered by the hosters (or requesting this by the support staff, not something I’d ask streamline to do), and remarkably available on streamlines panel as well. So, changed that to new host, then used ftp client to download my entire site to my hard disk (this took some time as the connection was very irratic and slow when it did work). I only had about 40mb used, but this still took over an hour to download, and I can get speeds of 700kb/s and upwards on many normal servers. Still, I am a patient man, so this finished and on to the last and perhaps most important phase of ‘The Great Escape’. I phoned my bank and, after some time asking them to see if they could block any requests for payments by streamline and being told no, it was easier to simply cancel the card as ‘lost/stolen’. This changes all the details of your previous card, held by streamline, and in doing this I sat back, signed into the streamline control panel and politely, requested a support ticket telling them that I would no longer require their services and NOT to renew my contract with them. AS you can imagine, the day before my renewal was due I was sent an automated email telling me my account and hosting was suspended and to pay up to correct this issue. Then, presumably because they’d had a go at removing £116 from my card anyway, and failed, they sent an email at 05:22 in the morning (gotta love automated message systems, er, I mean dedicated support staff) telling me that my card details had changed and could i pretty please fix it ? So, I signed in to stremalines control panel a day later and first page is simply a credit card entry form – I did manage to look at the support tickets and see my original request for account cancellation still in the queue, open and unanswered, with an insertion date of July, 2007 (by crikey, I don’t remember taking that long to write a 3 line ticket). What does come out of all of this is the lack of a decent governing body that has the power to suspend isp’s/hosters etc when it is obvious they are behaving contrary to the law, as well as the banking system. I remember having to cancel my card about 10 years ago to stop NTL taking money out per month for a service I no longer had – again, the bank seemed powerless to stop them and when I did get to talk to NTL they were naturally apologetic but found it almost amusing when I asked for a refund of the 5 months of service I was not liable for. Makes one almost narked off.
They just tried to take money from my old card (I no longer have it), so it failed. I have told streamline I do not want to renew and to transfer my domain name to my new provider. They have since told me that because I didn’t tell them I want to cancel earlier I have to pay up because they automatically renew the contract foranother 24months! No thanks! Any advice?
Hi.. found your blog in a search… just about to link to it in my blog about the above miscreants… feel free to comment http://essexsocialmediamanagement.co.uk/why-i-had-to-resort-to-social-media-to-get-a-refund-from-streamline-net-socialmedia/
Amanda @ the social media cafe
i bought the web hosting for my site from streamline.net over a week ago and after many emails requesting my activation email and phone calls to a number that does not work I am still without my site.
I wish I’d read these reviews before puyrchasing a bulk user account with streamline.net
They are just a bunch of con artists constant email issues over the past few months left me with no alternative but to migrate our web sites to another host.
Then to top it off they took money from our account to register a domnain name for a client. When we wanted to use the domain name a few months later we learnt that they had not purchased the domain name just took the money and added it to our bulk user stats so it looked like we’d got it. When I phoned them to ask why they told me that they’d refunded my account for it weeks prior to my call.
The truth is they hadn’t and I had bank statements to prove it.
Cancelled the bulk user account but told like many others no we cant have any kind of refund.
I think they are in need for a visit by the watchdog team as they are just a cowboy hosting company.
Don’t use you have been warned!
I used streamline.net for about 3 years with no problem apart from slow speeds, mail access dropping all the time, over crowed servers, but you expect this with a budget hosting company. What you don’t expect is when you use their own cancellation request as per the terms and conditions, then not only have money taken out of your account but to have double the amount the renewal should have cost.
I used the online request to cancel 3 account that my client no longer needed to due their business going under, so I cancelled them all well before the renewal date about 7 months before the renewal date! So as far as I was concerned job done, I then had £202.18p taken from my account, so I phoned up streamline.net to find out what had happened, I was told it was the renewal for an account (1 of the ones I had requested closed) and that I need to put in yet another request ticket to close the account and request a refund. This I did. I was then told that I had never submitted such a ticket and that they would under no circumstances ever give me a refund.
All 3 of the cancellations all of a sudden have mysteriously vanished, and because they don’t send out confirmation emails of requests I can’t prove what happened. They keep telling me that their system is 100% accurate and nothing ever goes wrong. BULLSHIT!!!! As a web designer and programmer and a human we all know this not to be true.
After doing more research after this event I have found that this is what this company does all the time. They are not to be trusted and used! If you do be prepared to be stung! If you can afford to pay for a service that you didn’t want and are happy to throw money away then please use streamline.net you will not be disappointed with the quality of the scams they do.
Amusingly (…) I just had exactly the same thing happen as the previous poster. They will be hearing from my solicitor, their local trading standards officer and their local Chief Constable shortly.
I too was a victim or streamline.net, this was about 2 years ago now and the best thing I ever did was leave them. I lost a lot of money as I left two months into the 1 year I’d paid for their most expensive package. I can’t describe in words how truly awful they were. So happy I found this page, even after 2 years it’s cheered me up.
I hate this company with a passion. I wanted my domain name back but they held it to randsom after I would not pay for a years hosting I never had.
Anyone wanting ti get hosting, please do not be taken in by this company. They are sneaky, snidey and you will get nowhere with the customer service or anyone else for that matter.
These people are scum with the morales of a wasp.
If you have just started a 3 month trial then back up your files, delete any direct debits with them and cancel your card. They cannot be trusted.
Streamline.net have deleted two of my websites, i’ve had problems moving domains, closing accounts. Customer service is worse than useless. . .you just get fobbed off. DO NOT USE!!!!!!
Streamline are a joke, they took my server down after telling me no data would have been lost (if I pay 2 months up front). I paid, and shock horror, my server was now blank. The support tickets which promised me otherwise had then been deleted.
Disgrace.
Utter crooks. I had to move 3 websites to other hosting providers because of Streamline’s email servers not working 100%. My client has a hotel and an Inn and most of his bookings came from email. They couldn’t receive or send email for WEEKS. I was put under immense pressure to sort the situation and as mentioned had to foot the bill to move them. Streamline offered NO support and no reason why their email servers were faulty for MONTHS.
I swear to God, if I ever meet Andrew Dollamore I will ring his fucking neck. Somebody, somewhere must no where he lives. I want him taken out.
Hi
I have been looking into a site recently called http://www.clicksubmit.co.uk
I looked it up on whois and the registered name is Andrew Dollamore, I am not sure if it is the same Andrew Dollamore who owns this streamline.net.
Does anyone know, because on the surface they seem like a pretty good company, good prices, but then they might be pulling off a similar scam.
If anyone knows and can let me know I would appreciate it.
these absolute thieves have stolen money from me on countless times with deceiving tactics – it would take me an hour to list all the kind of deceitful activities they engage it to take money from people’s accounts – DO NOT USE THEM!!!!!!!
Lets keep this link as the number one result for streamline net!!
They automatically charged me £65 for a renewal I did not want. They did not notify me. I asked for a refund, they took 4 days to respond. They refused.
Their support eventually said they would refund me in 2014 after the renewal date as I had ‘registered my request’. This is ridiculous. I requested a refund within 4 days of the funds being taken from my account, the damage is minimal and I’m even happy to pay pro-rata for those 4 days.
I DID NOT WANT THEIR SLOW AND EXPENSIVE SERVERS AND I DID NOT WANT THEIR SLOW CUSTOMER SERVICE.
I posted my concerns on their Facebook twice, each time deleting my correspondance. Then they just banned me.
Advice for all – avoid Streamline.net. Their, servers, support and customer service are terrible.
Quite why a cooling off period, distance selling etc is apparently not valid on a renewal is perhaps a question the Office of Fair Trading should ask them.
They just took £227 from my card to renew my account which I don’t want to renew. I’m really amaze that a company like this one hasn’t been told off by any watchdog program or even better by the Office of Fair Trading. If you google it you have million of users who have been abuse by their system but they still up and running and still using the same techniques ! Unbelievable !
I read all comments on Streamline after signing up and was horrified, so I decided to transfer my domain away from streamline and cancel my card used for payment. This worked a treat, however they are now chasing me for payments I will not be making and threatening extra charge and even debt collection agencies!
Have they the power to do this? Can they even do this? I’m sure the moneysavingexpert said that companies are not allowed to hold bank details and we have a right to remove them if we so wish and our banks can support us and stop payments, therefore can I just sit back and delete all threatening emails safely??
Anyone had experience with this?
Yes I’m in the same boat…
I switched to another provider 7 months before the end of the contract. My card details had expired so I thought no problem that will be the end of that. Oh no, emails started arriving saying I owed them money for a 2 year contract which i did not agree to renew and how can they renew a contract without a payment???
I have now received a threatning letter from Streamline saying they will pass my details over to a debt collection ageny…
I rang them, they didnt want to know, usual story, pay us some money first and then we can cancel your contract. I dont think so, i’m not paying them a penny for a service I have not used, which amounts to think about it a little bit of room on a hard drive somewhere. My site has been succesfully moved on to another provider, and they havnt actually got any money out of me…I am a little worried about the debt collector bit. Is it just an idle threat???
why isn’t watchdog or the trading standards shutting them down. Why does the law basically let them get away with what amounts to extorsion!
We have also received a ‘final notice’ letter and streamline.net have added in an extra £24 to the so-say overdue amount for ‘debt administration charge’. I only found that out by printing off my invoices and finding an extra invoice for this particular debt charge. The letter also warns that unless full payment is received my credit rating could be affected. Threatening or what? The missed payment was as a result of my credit card expiring in 2011. I did pay the full amount requested, but when I phoned the 0844 number to check the payment had been received and to cancel the account held with streamline I found I was speaking to a bloke in the Philippines! Heaven knows whether my cancellation request has been heeded – the bloke said that no payment would be taken in June 2014 as requested, but on reading all these complaints I am not convinced. The only saving grace is that the new card has an expiry before then. However, having just explained the situation to our bank, they have noted that we want no more payments to be made to Streamline, and they have sent us a letter with confirmation of this request which we will have to keep till 2014 as proof that we have concelled all future payments to Streamline. If Streamline try to take money then we have a good chance to catch them with their fingers in the till. BUT we have to check ourselves as the first 12 digits of the 16-digit card number apparently allow access to the account – help!
I have exactly the same with as the above. A website that I thought had been cancelled and now debt collectors with only a phone line to the Philippines to help – who can’t do anything. They want £200 for doing nothing!!!
Hi,
I have an issue with Streamline.net too, do you have any contact details for their directors?
They renewed my account against my wishes and I want a refund – they say they have a no-refund policy. Cross over in emails. My cancellation of services email arrived just to late to avoid renewal apparently).
Thanks,
Nic
Hi,
I’ve just read the above. I have been hit with an offensive “Final Demand” letter from Streamline having cancelled two or three years ago. They include threats regarding credit rating etc.
They say they have contacted me by email (I have never received emails from them)but when I asked their phone call centre to send me all documentation regarding the account by post they agreed but said they would send some details to me by email whilst I was on the phone. I checked that they had correct email address but over several attempts I received nothing. (Clever scam maybe)
I am trying to find my records from this time but may have deleted them after being happy that it was cancelled.
I will need a catalogue of similar attempts to try to show that this is a series of events. Maybe then we can prove a criminal offence such as Demanding Money by Menaces.
Feel free to contact me.
Same problem here as above. I know this was cancelled over 2 years ago – they are obviously chasing because the card expired. Threatening letter etc which is being returned to them! I also got through to the Philippines – what a rotten lot!!!
Same issues.. Didn’t update my card details because they were stealing money without my knowledge.. now they are chasing me with debt collection agency and their unfair terms and conditions..
I have already lost more than £200 and now they are trying to steal more.
I have launched a complain against the company in trading Standards and BBC watch dog..
I think people here should share contact details. It might be useful to make legal complaints against this scam.
My email id:
[email protected]
Hi all – I have experienced the same issue with guys, apparently I have online agreed to a 2 year deal now expired through my company – we have never used this domain. They are now claiming approximately £240 and threatening legal action and registration of a judgement against my company – I have referred to a solicitor contact but does anyone know if they are legally permitted to do this and will they go through with it (ie; pay more money to do this ??) – any views ??
Hi Guys ,
Could you all share your e-mail address please.It might be useful to share information if someone finds a solution.Please type the email address in the message box so that others can see it.
[email protected]
Thanks
-Theajo
Hi there,
I was sad to hear that others are also having problems with this streamline organisation.
I am also still having problems with ongoing harassment from streamline. This has been ongoing for quite a while despite trying to close the account and then being told that it was closed. I have today received another threatening email but this time from a debt agency!
I previously have contacted them on their FB page and they reported that these were historic complaints and that they have made changes. From the recent posts on this site it appears that this is not the case. I highlighted on the ir FB wall this and other sites that identify the scandalous practices and abysmal treatment of their customers.
Can anyone suggest a next step i.e. how did you follow through with watch dog and trading standards? I am happy to add my testimonial of the rough practices of this company.
I am so disgusted by their behaviour towards their customers.
Email for contact list … happy to add my voice of complaint.
[email protected]
I am having issues with these people over a website I don’t even own.I had a call from a foreigner saying I owed money for the website K9-crazy. My website was k9-krazy not k9-crazy.It was cancelled a long time ago or so I thought. Not so sure now. I have now received a letter from CCI legal services demanding the money. Can anyone please advise me on what course of action to take? Many thanks, Jill
I’m horrified to read all of these posts… I am in the same boat… had no contact from streamline about renewing, my bank details had changed so they couldn’t just take my money… I then received a final notice, it was too late to cancel the account although I tried several times.
I still refused to pay especially as it was hosting for a .co.uk address neither I or they had rights to, so wasn’t aware of what I was paying for. Now I have had CCI legal ringing and e-mailing me non stop. Can any one please tell me do this debt agency take people to court like they treat or not?
What can we do to stop this company that is obviously completely fraudulent?! Any help would be much appreciated thank you
In my professional experience small claims court isn’t really worth persuing for less than £500 due to the costs involved. Unless they have some unscrupulous deal with a magistrate.
I have received a letter today from CCI Legal on behalf of Dollamore Ltd t/a Streamline, chasing less than £80. My email is [email protected]
Hi to all people having bad business practice from Streamline,
My story is simular to all of yours I am not very internet aware, however I will not be bullyed by any one I have reported Streamline.net to Uk TS..File is now open ans just need you to phone call to build a case so If you feel You are being harassed or coned by them please contact: Uk Trading standards and ring Gloucester TS (Trading Standards Office (Gloucestershire)
Hillfield Coach House, 1A Denmark Rd, Gloucester GL1 3LD
01452 426200 ) TS are very easy to talk to but need people to report this kind of abuse. Good luck.
I am having the same problem with them – i actually transfered my websites away from them – and they have gone to charge me for a full year in advance even though i have nothing with them – and it seems it’s legal!!! Avoid these guys like the plague – will pay the money just to be done with them.
Don’t pay them anything. They operate a scam based on scare tactics.
This worked for me. Please feel free to copy and paste the text. It’s all built on scare tactics. Ignore what they say regarding any debt collection or credit rating.
Dear Sirs,
Having taken legal advice I consider that this contract is subject to the terms of the Unfair Contract Terms Act 1977 and the Consumer Contracts Regulations 1999.
As you will be aware Schedule 2 paragraph 1 makes reference to contracts irrevocably binding the consumer to terms with which he had no real opportunity of becoming acquainted before the conclusion of the contract.
Additionally the contra proferentem rule indicates that a contractual term which has not been individually negotiated shall be regarded as unfair if contrary to the requirement of good faith it causes significant imbalance in the parties� rights and obligations arising under the contract to the detriment of the consumer.
By burying charges massively higher than I was made aware of I consider and am advised that these terms are inconscionable and unenforceable. Good faith required that these terms be made known to me in the clearest terms at the time so that there was clear pricing.
Please confirm accordingly that you are dropping the matter with immediate effect failing which I will make a formal complaint both to the Office of Fair Trading and the trading standards section of the local Council.